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In the first instance you should contact your PMS vendor who will provide first-line support. If necessary, they will contact us to discuss the problem. If you’re still having issues, please contact us.
Please follow the below steps:
Please contact us and we can make any changes to your account such as address, email, billing details or corporate group
We love feedback on any of our services – send us a message here.
Contact us to let us know you want to cancel. You can cancel at any time. Please note that any usage during the month of cancellation will be billed and invoice sent at the start of the next month.
Please contact us to ask for this and we can check that we have the correct email address for your clinic
Currently we don’t have any trial codes on offer. Look out for us at Vet Show events as we may be promoting a new trial code at these.
eClaims works by enabling the secure and direct transfer of insurance claims between your PMS and the IT systems of insurance companies on a completely paperless basis. It also lets you manage the whole process and deal with any queries through your PMS.
It’s easy, just click here to sign up and your PMS will be prompted to activate your VetEnvoy account. If you don’t have contact from them, please contact us vetenvoy@allianz.co.uk
No you don’t – you can use your existing PMS. Check our list of PMS providers that we work with.
An increasing number of PMS work with us. See our list of PMS suppliers that we are work with.
When receiving E-claim information, an insurance company may pre-validate some of the data and auto decline a claim which doesn’t have the basic information required to process a claim.
The following is a useful guide to ensure the E-Claims are processed more smoothly:
Follow the below steps:
This will show all the items you can add to the claim but they are not automatically sent.
Please note that Merlin eClaims will not send archived history
LV policies are either held under Insurance Factory or Allianz. Claims are initially assessed by Allianz to check if this policy is an Allianz claim, and if not the claim is passed over to Insurance Factory. During this initial assessment, the Insurance Factory team may not be able to see this LV claim as it has not been passed over yet. This should reach them as soon as Allianz check this and your system should update you on this. If it has been more than a week with no movement, please send us a message
The VetEnvoy microchip registration service lets you immediately transfer client details from your PMS to the registration database provider. This removes the need for all the usual paperwork and gives your client the peace of mind of having immediate cover should their pet go missing.
It’s easy just click here to sign up. Please check that your PMS has this service listed under Our Partners.
No you don’t – you can use your existing PMS. Check our list of PMS providers that we work with.
An increasing number of PMS work with us. See our list of PMS suppliers that we are work with.
Yes you can, let us know and we’ll be in touch to set you up. Please check our partners page first to check that your PMS allows for this.
The VetEnvoy lab reports service directly transfers report requests and data between your PMS and the IT systems of lab companies on a completely paperless and secure basis. The report is automatically entered into the relevant client record in the practice’s system.
It’s easy just click here to sign up. Please check your PMS/Lab are listed under out partners in order for this service to be used.
Yes you can, let us know and we’ll be in touch to set you up. Please check our partners page first to check that your PMS allows for this.
No you don’t – you can use your existing PMS. Check our list of PMS providers that we work with.
An increasing number of PMS work with us. See our list of PMS suppliers that we are work with.
VetEnvoy works with your Practice Management System (PMS) so you can quickly process your practice’s insurance claims without any paperwork or need to email.